Terms and Conditions

In the event that you must cancel your reservation, you may transfer your reservation to a friend or relative at the last moment, just please inform us of the change. Otherwise, you will be charged as follows:

See the below policies for your specific tour.

Overnight tours: Cancellations made with less than 14 days from departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of the tour rate.

Day tours operated by Incredible Adventures: Cancellations made between time of booking and 24 hours prior to departure are 100% refundable. If cancelled less than 24 hours prior to departure no refund will be issued.

Alcatraz Packages: All sales are final within 5 days of departure date with no refunds, credits or exchanges. The accompanying Incredible Adventures day tour is available for refund up to 24 hours in advance of departure, but all funds above the amount of the tour are nonrefundable.

Partner operated tours: Are subject to the policy of the operator. Please see booking page for details.

No Shows: Passenger no-shows and cancellations within 24 hours of any tour departure time are not valid for refund.

No refund: Will be given to anyone who is denied service because of refusal to wear a seat belt or to follow the rules and regulations of the carrier.

RESERVATION POLICY

• All transactions will be conducted in United States currency, U.S Dollars
• Tours offered on this website will be charged immediately with credit card payment
• Tours paid with the credit card provided will be charged at the time of booking and a pre-paid confirmation voucher is sent via email.
• If we are unable to obtain pre-authorization on credit card details submitted, we will attempt to notify you via email provided we have the correct email address. If we cannot reach you, your reservation will be considered incomplete and cancelled
• Passengers should refer to their confirmation regarding pickup location, you should get an additional email with your pickup time. If you have not received your pickup time by the day before the trip, or if there are any questions or changes to the pickup, please call 1-800-777-8464
• It is your responsibility to ensure you are in correct pick up location at correct time as stated on your confirmation form (we ask that you be ready 10 minutes before pick-up time)
• Duration of tour hours based on approximation
• Tours may include some element of risk. We assume no liability for injuries
• No smoking in tour vehicles
• All customers purchasing tours that would like a student discount must present a valid student ID at time of departure
• Tour guide gratuity is not included

ADDITIONAL DETAILS

Forest fires are increasingly common in California, and often occur in proximity to the destinations we visit.  We do not offer refunds in case of forest fires.  If the original destination is not accessible due to a fire or another natural disaster, we may alter the itinerary and visit others destinations instead.

If Incredible Adventures cancels a trip due to bad weather, inadequate load requirements, or any reason (excepting those listed above), a 100% refund will be issued. Incredible Adventures reserves the right to cancel any trip. Incredible Adventures is not responsible for any cancellations or modifications of tours due to weather conditions, road hazards, vehicle breakdowns, or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to weather conditions, mechanical breakdowns and circumstances beyond our control. Trips require a minimum number of participants to avoid cancellation. In such cases where minimum numbers are not met, we will refund your money but will not be responsible for any additional expenses you may have incurred.