Cancellation Policy | Incredible Adventures

Book risk free through Summer 2020! 

In light of the coronavirus COVID-19 outbreak, we’ve modified our cancellation policy to take more risk out of booking. The below policies are valid for all bookings made from March 10, 2020 through September 30th, 2020.

In the event that you are unable to travel on your original tour date, you may reschedule to a future date OR transfer your reservation to another person free of charge,  just inform us of the change before the end of the below applicable cancellation window (prior to: 72-hours for day tours, 7-days for camping tours and 45-days for hotel tours). Otherwise you will be charged according to your individual tour’s policy.

See the below policies for your specific tour:

Overnight camping tours  Cancellations and date changes made more than 7-days in advance of tour date may receive a full refund. Cancellations made with 7-days or less in advance of departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.

Overnight hotel tours Cancellations made more than 45-days in advance of tour date may receive a full refund. Cancellations made with 45-days or less in advance of departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.

Day tours Cancellations made more than 72-hours in advance of tour date may receive a full refund. Cancellations made between 72-24 hours prior to departure, have a cancellation fee of 50%.

Alcatraz Packages Cancellations made more than 72-hours in advance of tour date have a fee of 20% of tour rate. Cancellations made between 72-24 hours prior to departure, have a cancellation fee of 50%. Alcatraz tickets are 100% non-refundable and not included in tour package refund unless cancelled at least 7 days prior to travel.

No Shows Passenger no-shows and cancellations within 24 hours of any tour departure time are are not valid for refund.

Refunds In the event that you do require a refund, we will supply a voucher for tour credits which can be used on any tour with us, anytime. Vouchers never expire. If you are not able to travel with us in the future, you are entitled to a cash refund 1 calendar year from your booking date.

Our staff is committed to closely monitoring the situation for the health of all guides, staff and customers. We will continue to provide customers with a safe and reliable way to visit the great outdoors and beyond. For additional questions or concerns, do not hesitate to give us a call.

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For bookings made prior to March 10, 2020:

Overnight camping tours All overnight bookings have cancellation fees. Cancellations made more than 7-days in advance of tour date have a 20% fee. Cancellations made with 7-days or less in advance of departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.

Overnight hotel tours All overnight bookings have cancellation fees. Cancellations made more than 30-days in advance of tour date have a 20% fee. Cancellations made with 30-days or less in advance of departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.

Day tours Cancellations made more than 72-hours in advance of tour date have a fee of 20% of tour rate. Cancellations made between 72-24 hours prior to departure, have a cancellation fee of 50%.

Alcatraz Packages Cancellations made more than 72-hours in advance of tour date have a fee of 20% of tour rate. Cancellations made between 72-24 hours prior to departure, have a cancellation fee of 50%. Alcatraz tickets are 100% non-refundable and not included in tour package refund unless cancelled at least 7 days prior to travel.

No Shows Passenger no-shows and cancellations within 24 hours of tour departure time are are not valid for refund.

No refund will be given to anyone who is denied service because of refusal to wear a seat belt or to follow the rules and regulations of the carrier.

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Reservation Policy

  • All transactions will be conducted in United States currency, U.S Dollars
  • Tours offered on this website will be charged immediately with credit card payment
  • Tours paid with the credit card provided will be charged at the time of booking and a pre-paid confirmation voucher is sent via email.
  • If we are unable to obtain pre-authorization on credit card details submitted, we will attempt to notify you via email provided we have the correct email address. If we cannot reach you, your reservation will be considered incomplete and cancelled
  • Passengers should refer to their confirmation regarding pickup location, you should get an additional email with your pickup time. If you have not received your pickup time by the day before the trip, or if there are any questions or changes to the pickup, please call 1-800-777-8464
  • It is your responsibility to ensure you are in correct pick up location at correct time as stated on your confirmation form (we ask that you be ready 10 minutes before pick-up time)
  • Duration of tour hours based on approximation
  • Tours may include some element of risk. We assume no liability for injuries
  • No smoking in tour vehicles
  • All customers purchasing tours that would like a student discount must present a valid student ID at time of departure
  • Tour guide gratuity is not included

Additional Details

If Incredible Adventures cancels a trip due to bad weather, inadequate load requirements, or any reason (excepting those listed above), a 100% refund will be issued. Incredible Adventures reserves the right to cancel any trip. Incredible Adventures is not responsible for any cancellations or modifications of tours due to weather condition, road hazards, vehicle breakdowns, or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to weather conditions, mechanical breakdowns and circumstances beyond our control. Trips require a minimum number of participants to avoid cancellation. In such cases where minimum numbers are not met, we will refund your monies but will not be responsible for any additional expenses you may have incurred.

Difficulty booking online? Questions?

Email: info@incadventures.com

Call Toll Free inside the USA and Canada 1(800) 777-8464

Internationally (415) 642-7378

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