In the event that you must cancel your reservation, you may transfer your reservation to a friend or relative at the last moment, just please inform us of the change. Otherwise you will be charged as follows:
Overnight tours All overnight bookings have cancellation fees. Cancellations made more than 15-days in advance of tour date have a 20% fee. Cancellations made with less than 15-days from departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.
Day tours Cancellations made more than 72 hours in advance of tour date have a fee of 20% of tour rate. Cancellations made between 72-24 hours prior to departure, have a cancellation fee of 50%.
No Shows Passenger no-shows and cancellations within 24 hours of tour departure time are are not valid for refund.
No refund will be given to anyone who is denied service because of refusal to wear a seat belt or to follow the rules and regulations of the carrier.
If Incredible Adventures cancels a trip due to bad weather, inadequate load requirements, or any reason (excepting those listed above), a 100% refund will be issued. Incredible Adventures reserves the right to cancel any trip. Incredible Adventures is not responsible for any cancellations or modifications of tours due to weather condition, road hazards, vehicle breakdowns, or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to weather conditions, mechanical breakdowns and circumstances beyond our control. Trips require a minimum number of participants to avoid cancellation. In such cases where minimum numbers are not met, we will refund your monies but will not be responsible for any additional expenses you may have incurred.
Reservation Policy
- All transactions will be conducted in United States currency, U.S Dollars
- Tours offered on this website will be charged immediately with credit card payment
- Tours paid with the credit card provided will be charged at the time of booking and a pre-paid confirmation voucher is sent via email. Just print it off and present it on the day.
- If we are unable to obtain pre-authorization on credit card details submitted, we will attempt to notify you via email provided we have the correct email address. If we cannot reach you, your reservation will be considered incomplete and cancelled
- Passengers should refer to their confirmation regarding pickup location, you should get an additional email with your pickup time. If you have not received your pickup time by the day before the trip, or if there are any questions or changes to the pickup, please call 1-800-777-8464
- It is your responsibility to ensure you are in correct pick up location at correct time as stated on your confirmation form (we ask that you be ready 10 minutes before pick-up time)
- Duration of tour hours based on approximation
- Tours may include some element of risk. We assume no liability for injuries
- No smoking in tour vehicles
- All customers purchasing tours that would like a student discount must present a valid student ID at time of departure
- Tour guide gratuity is not included
Difficulty booking online? Questions?
Email: info@incadventures.com
Call Toll Free inside the USA and Canada 1(800) 777-8464
Internationally (415) 642-7378
