In light of the coronavirus COVID-19 outbreak, we’ve modified our cancellation policy to take more risk out of booking. The below policies are valid for all bookings made after March 10, 2020:
In the event that you are unable to travel on your original tour date, you may reschedule to a future date OR transfer your reservation to another person free of charge, just inform us of the change before the end of the below applicable cancellation window (prior to: 72-hours for day tours, 7-days for camping tours and 45-days for hotel tours). Otherwise you will be charged according to your individual tour’s policy.
See the below policies for your specific tour:
Overnight camping tours Cancellations and date changes made more than 7-days in advance of tour date will receive a full refund. Cancellations made with 7-days or less in advance of departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.
Overnight hotel tours Cancellations made more than 45-days in advance of tour date will receive a full refund. Cancellations made with 45-days or less in advance of departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of tour rate.
Day tours Cancellations made more than 72-hours in advance of tour date will receive a full refund. Cancellations made between 72-24 hours prior to departure, have a cancellation fee of 50%.
Alcatraz Packages 20% of base trip price plus full cost of Alcatraz ticket for any confirmed reservation canceled up to 72 hours prior to tour departure. 50% of base trip price plus full cost of Alcatraz ticket for any confirmed reservation canceled between 72 and 24 hours prior to tour departure.
100% of total trip price for any confirmed reservation canceled within 24 hours of tour departure or No-Show. There will be no refund or rescheduling for missed Alcatraz departures.
No Shows Passenger no-shows and cancellations within 24 hours of any tour departure time are are not valid for refund.
Refunds In the event that you do require a refund, we will supply a voucher for tour credits which can be used on any tour with us, anytime. Vouchers never expire. If you are not able to travel with us in the future, you are entitled to a cash refund 1 calendar year from your booking date.
Our staff is committed to closely monitoring the situation for the health of all guides, staff and customers. We will continue to provide customers with a safe and reliable way to visit the great outdoors and beyond. For additional questions or concerns, do not hesitate to give us a call.
If Incredible Adventures cancels a trip due to bad weather, inadequate load requirements, or any reason (excepting those listed above), a 100% refund will be issued. Incredible Adventures reserves the right to cancel any trip. Incredible Adventures is not responsible for any cancellations or modifications of tours due to weather condition, road hazards, vehicle breakdowns, or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to weather conditions, mechanical breakdowns and circumstances beyond our control. Trips require a minimum number of participants to avoid cancellation. In such cases where minimum numbers are not met, we will refund your monies but will not be responsible for any additional expenses you may have incurred.
Difficulty booking online? Questions?
Call Toll Free inside the USA and Canada 1(800) 777-8464
Internationally (415) 642-7378