In the event that you must cancel your reservation, you may transfer your reservation to a friend or relative at the last moment, just please inform us of the change. Otherwise, you will be charged as follows:

See the below policies for your specific tour.

Overnight tours All overnight bookings have cancellation fees. Cancellations made more than 21 days in advance of the tour date have a 10% fee. Cancellations made with less than 21 days from departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of the tour rate.

Day tours Cancellations made between 72-24 hours prior to departure, have a cancellation fee of 50%.

Alcatraz Packages 20% of base trip price plus full cost of Alcatraz ticket for any confirmed reservation canceled up to 72 hours prior to tour departure. 50% of base trip price plus full cost of Alcatraz ticket for any confirmed reservation canceled between 72 and 24 hours prior to tour departure.
100% of total trip price for any confirmed reservation canceled within 24 hours of tour departure or No-Show. There will be no refund or rescheduling for missed Alcatraz departures.

No Shows Passenger no-shows and cancellations within 24 hours of any tour departure time are are not valid for refund.

No refund will be given to anyone who is denied service because of refusal to wear a seat belt or to follow the rules and regulations of the carrier.

Refunds In the event that you do require a refund, we will supply a voucher for tour credits which can be used on any tour with us, anytime. Vouchers never expire. If you are not able to travel with us in the future, you are entitled to a cash refund 1 calendar year from your booking date. 

If you have recently been in contact with someone who has had Covid-19, or have tested positive for Covid-19 yourself, upon proof of contact or positive test result we will waive the cancellation fee and issue a gift card.

Our staff is committed to closely monitoring the situation for the health of all guides, staff and customers. We will continue to provide customers with a safe and reliable way to visit the great outdoors and beyond. For additional questions or concerns, do not hesitate to give us a call.

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Reservation Policy

• All transactions will be conducted in United States currency, U.S Dollars
• Tours offered on this website will be charged immediately with credit card payment
• Tours paid with the credit card provided will be charged at the time of booking and a pre-paid confirmation voucher is sent via email.
• If we are unable to obtain pre-authorization on credit card details submitted, we will attempt to notify you via email provided we have the correct email address. If we cannot reach you, your reservation will be considered incomplete and cancelled
• Passengers should refer to their confirmation regarding pickup location, you should get an additional email with your pickup time. If you have not received your pickup time by the day before the trip, or if there are any questions or changes to the pickup, please call 1-800-777-8464
• It is your responsibility to ensure you are in correct pick up location at correct time as stated on your confirmation form (we ask that you be ready 10 minutes before pick-up time)
• Duration of tour hours based on approximation
• Tours may include some element of risk. We assume no liability for injuries
• No smoking in tour vehicles
• All customers purchasing tours that would like a student discount must present a valid student ID at time of departure
• Tour guide gratuity is not included

Additional Details

If Incredible Adventures cancels a trip due to bad weather, inadequate load requirements, or any reason (excepting those listed above), a 100% refund will be issued. Incredible Adventures reserves the right to cancel any trip. Incredible Adventures is not responsible for any cancellations or modifications of tours due to weather conditions, road hazards, vehicle breakdowns, or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to weather conditions, mechanical breakdowns and circumstances beyond our control. Trips require a minimum number of participants to avoid cancellation. In such cases where minimum numbers are not met, we will refund your money but will not be responsible for any additional expenses you may have incurred.

Difficulty booking online? Questions?

Email: info@incadventures.com

Call Toll Free inside the USA and Canada 1(800) 777-8464

Internationally (415) 642-7378