Cancellation Policy

In the event that you must cancel your reservation, you may transfer your reservation to a friend or relative at the last moment, just please inform us of the change. Otherwise, you will be charged as follows:

See the below policies for your specific tour.

Aquarium of the Bay

Partner operated activities are subject to the policy of the operator. The Aquarium of the Bay Tickets are 100% refundable if cancelled 24 hours prior to date of booking. If cancelled less than 24 hours prior to date of booking no refund will be issued.

Black Canyon Hoover Dam Kayaking

Partner operated activities are subject to the policy of the operator.

1. Launch permits are non-refundable and non-transferrable.
2. Cancellations made 14 days in advance will receive a full refund, minus a 6% processing fee.
3. Cancellations made within 7-13 days will receive a 50% refund.
4. Cancellations made within 3-6 days will receive a 25% refund.
5. Absolutely NO refunds will be issued for cancellations within 48 hours of a reservation.
6. Day trips can be rescheduled with at least 48 hours notice. Multi-day trips can be rescheduled with at least 14 days notice (Rescheduling fees will apply).
7. Rescheduling fees of $25 per person for guided trips, and $10 per person for self-guided trips will be assessed for any change in date. Permits will need to be re-purchased per NPS policies.
8. Routes and trips are proposed and might change. Although we will do everything in our power to make sure trips are as described, we may change routes, locations, or times to ensure the safety of our guests and guides.
9. We cannot be responsible for wind, weather, waves, rain, heat, flash floods, earthquakes, or unforseen circumstances.
10. We reserve the right to cancel trips due to weather or unsafe conditions. In this case, we will reschedule, issue a credit, or refund money, depending on individual circumstances.
11. We do not cancel trips due to rain.
12. If the trip departs as scheduled, the above cancellation policy will apply.

Bryce & Zion Combo

Partner operated activities are subject to the policy of the operator.  The Bryce & Zion Combo tour is 100% refundable if cancelled 24 hours prior to departure. If cancelled less than 24 hours prior to departure no refund will be issued.

Matanuska Glacier Summer Tour, Matanuska Glacier Winter Tour, Anchorage Northern Lights Tour, Fairbanks Northern Lights Tour

Partner operated activities are subject to the policy of the operator.

1. Full payment is due at the time of booking. No deposits are required or accepted.
2. Northern Lights Forecast Fee/Seat Guarantees are non-refundable beginning 24 hours after the time of booking.
3. For all other tours, cancelation requests received more than 72 hours prior to departure are eligible for a refund on Greatland Adventures operated tours.  Cancelation requests received within 72 hours prior to departure are non-refundable, but a reschedule may be accommodated based on availability at no charge. If Greatland is forced to significantly alter or cancel your tour, we will let you know as soon as possible.
4. In these circumstances, you can choose one of the following options: Accept Great Land’s offer of a comparable replacement tour, or receive a refund of all monies paid (less the booking fee, transaction fee, processing fee, and any other fee associated with reservation).
5. When accepting an offer for a replacement tour: If the cost is lower than the price of your original tour, you will receive a refund for the difference in cost. If the cost of the replacement tour is equivalent or higher than your original tour, you owe nothing.
6. Tours operated by our partners (flightseeing, wildlife cruises etc.) are subject to the operators’ cancellation policy. Please inquire at the time of booking.

San Francisco Seaplane Tours

Partner operated activities are subject to the policy of the operator. The San Francisco Seaplane Tours are 100% refundable if cancelled 72 hours prior to departure. If cancelled less than 72 hours prior to departure no refund will be issued.

Antelope Canyon & Horshoe Bend Tours

Partner operated activities are subject to the policy of the operator.

1. Every effort will be made to adhere to the published itineraries. National Park Express reserves the right to alter any itinerary at any time based on local conditions, and will not be responsible for losses incurred due to unforeseen circumstances. Tour prices are subject to change. NPE reserves the right to adjust the listed price at any time for any reason, however, we will not adjust prices once the booking has been confirmed and full payment has been received. Once a tour departs, there will be no refunds extended.
2. Should weather issues or other unforeseen circumstances cause a delay in our tour or transportation before the departure, National Park Express reserves the right to postpone or cancel, and any loss or additional expenses incurred shall be borne by the participants.
3. The listed tours are designed by National Park Express; we do our best to make sure all the tour arrangements and inclusions will be the same as planned. Should any unforeseen situation(s), such as traffic, road conditions, accidents, mechanical problems, public enemies, strikes, riots, political upheavals, the authority of law, bad weather, or any other natural circumstances beyond our control arise, local agents conducting the tour or our office staff reserve the right to alter the itinerary as necessary for the comfort and safety of the participants. Any additional expenses incurred shall be charged to the participants. Participants should strictly abide by the laws and regulations of the local governments. National Park Express will not be responsible for individuals, for any and all penalties due to any regulations of the governments of the cities, counties, countries, and other jurisdictions visited.
4. To ensure comfort, quality, and safety, NPE reserves the right to accept, reject, or expel any individual who is deemed disruptive or incompatible with the interests, comfort, and safety of the group. All expenses to do so will be borne by the passenger. NPE will not be responsible for the behavior of any tour participant. NPE reserves the right to make changes in the itinerary, or to cancel, whenever the Company deems it necessary for the comfort, convenience, or safety of the tour participants.
5. Any decision to close Antelope Canyon due to weather comes from the Antelope Canyon operators and/or Navajo Parks and Recreation. National Park Express has no control over these closures.

Do you have a question for us before you reserve your tour? Are you having trouble booking? Do you have special requests or needs? Please feel free to call or write us and we will get back to you as soon as possible with an answer.

We appreciate your time. As such, we try to respond to all inquiries in a timely manner, usually within 12-24 hours. Please note that the more detailed information we have, the more accurate your initial response will be.