In the event that you must cancel your reservation, you may transfer your reservation to a friend or relative at the last moment, just please inform us of the change. Otherwise, you will be charged as follows:
See the below policies for your specific tour.
Overnight tours: All overnight bookings have cancellation fees. Cancellations made more than 21 days in advance of the tour date have a 10% fee. Cancellations made with less than 21 days from departure date have a 50% cancellation fee. No-shows and cancellations within 24 hours will be charged 100% of the tour rate.
Day tours operated by Incredible Adventures: Cancellations made between time of booking and 24 hours prior to departure are 100% refundable. If cancelled less than 24 hours prior to departure no refund will be issued.
Alcatraz Packages: All sales are final within 10 days of departure date with no refunds, credits or exchanges. The accompanying Incredible Adventures tour is available for refund up to 24 hours in advance of departure, but all funds above the amount of the tour are nonrefundable.
Partner operated tours: Are subject to the policy of the operator. Please see booking page for details.
No Shows: Passenger no-shows and cancellations within 24 hours of any tour departure time are are not valid for refund.
No refund will be given to anyone who is denied service because of refusal to wear a seat belt or to follow the rules and regulations of the carrier.
Masks are recommended while traveling in Incredible Adventures vehicles.
While checking in for a tour, customers will be asked if they have any symptoms of Covid-19. If yes, the customer will not be allowed to join the trip.
If the customer arrives to a tour sick or is exhibiting Covid-19 symptoms, they will be denied service and not be eligible for a refund.
Once the tour has commenced, if the customer discloses they are sick or symptoms of Covid-19 arise, they will be removed from the tour taken to a safe place and going forward will be responsible for all incurred expenses including accommodation and transportation. Additionally, in these circumstances no refund will be issued for the tour cost. It is strongly recommended that all passengers purchase adequate travel insurance that will cover any expenses or losses in the event you come down with Covid-19 symptoms before or during your tour or experience. In addition to Covid-19, travel insurance is recommended for any other trip disruption such as flight delays or cancellations. Incredible Adventures is not responsible for providing refunds due to missed tours in these situations.
Forest fires are increasingly common in California, and often occur in proximity to the destinations we visit. We do not offer refunds in case of forest fires. If the original destination is not accessible due to a fire or another natural disaster, we may alter the itinerary and visit others destinations instead.
If Incredible Adventures cancels a trip due to bad weather, inadequate load requirements, or any reason (excepting those listed above), a 100% refund will be issued. Incredible Adventures reserves the right to cancel any trip. Incredible Adventures is not responsible for any cancellations or modifications of tours due to weather conditions, road hazards, vehicle breakdowns, or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to weather conditions, mechanical breakdowns and circumstances beyond our control. Trips require a minimum number of participants to avoid cancellation. In such cases where minimum numbers are not met, we will refund your money but will not be responsible for any additional expenses you may have incurred.
Aquarium of the Bay
Partner operated activities are subject to the policy of the operator. The Aquarium of the Bay Tickets are 100% refundable if cancelled 24 hours prior to date of booking. If cancelled less than 24 hours prior to date of booking no refund will be issued.
Black Canyon Hoover Dam Kayaking
Bryce & Zion Combo
Partner operated activities are subject to the policy of the operator. The Bryce & Zion Combo tour is 100% refundable if cancelled 24 hours prior to departure. If cancelled less than 24 hours prior to departure no refund will be issued.
GoCar San Francisco
Partner operated activities are subject to the policy of the operator. The GoCar San Francisco Tour is 100% refundable if cancelled 24 hours prior to departure. If cancelled less than 24 hours prior to departure a $20 fee will apply. If cancelled after the scheduled tour date and time no refund will be issued.
San Francisco Seaplane Tours
Partner operated activities are subject to the policy of the operator. The San Francisco Seaplane Tours are 100% refundable if cancelled 72 hours prior to departure. If cancelled less than 72 hours prior to departure no refund will be issued.
Do you have a question for us before you reserve your tour? Are you having trouble booking? Do you have special requests or needs? Please feel free to call or write us and we will get back to you as soon as possible with an answer.
We appreciate your time. As such, we try to respond to all inquiries in a timely manner, usually within 12-24 hours. Please note that the more detailed information we have, the more accurate your initial response will be.