Our Policy

The choice to travel with us is an important one. At Incredible Adventures, we pride ourselves on providing a safe and eco-friendly way to connect with nature and local communities. With the outbreak of Coronavirus (COVID-19), we’ve added even more health & safety protocols to protect you and your loved ones when you travel with us. We also understand that this is an ever-changing situation with different regulations across multiple regions. We remain committed to closely monitoring the situation and will adjust at-will to meet the expectations of our customers and regulations of the government.

What You Can Expect While Traveling With Us:

All Incredible Adventures operated tours & transportation will follow the below guidelines:

1. Daily Vehicle Sanitization

   Our vehicles will be sanitized and disinfected daily in order to significantly reduce the spread of bacteria and viruses, including COVID-19. While our vehicles have always been cleaned at the end of each tour, we have implemented additional disinfectant technology in response to the pandemic. This ensures that our guides, drivers and customers stay safe while exceeding the requirements set by the CDC. This includes:

   • Daily sanitization & disinfection of all surfaces within the vehicle
   • Additional disinfection of high touch surfaces during the tour. (i.e. door knobs, handles
   • The use of EPA registered Earth-friendly disinfectants which are free of toxic byproducts so you can breathe easy.

2. Social Distancing & (even) Smaller Groups

   We pride ourselves in minimizing our environmental impact with the use of small groups. Now for the health and safety of passengers during the COVID-19 outbreak, we’ve made them even smaller. All vehicles will run at a reduced capacity in conjunction with local regulations and guidelines.

   In addition, our guides will give an extensive briefing to the entire group regarding our mandatory policies while on tour with us. These topics include:

   • Social distancing (6+ feet of separation) at all times outside the vehicle
   • Use of face mask throughout duration of the tour
   • Avoid touching eyes, nose, mouth or face
   • Reminding groups to wash their hands at rest stops
   • Encouraging the use of hand sanitizer when needed

3. Proactive Temperature Checks

   Passengers traveling with Incredible Adventures will be subject to a pre-boarding temperature check, to ensure the safety and well being of our employees and clients alike. Passengers who record a temperature of 100.4 ℉ or higher will not be permitted to travel with the tour group, and will be subject to our standard cancellation policy. In addition, anyone traveling with that person (friends, family) who may have had close contact or exposure will also be denied travel with Incredible Adventures.

   • Per the CDC, “any temperature 100.4 ℉ or greater is considered a fever.”
   • Reduced risk of exposure within vehicle

4. Physical Protective Barriers

   During the COVID-19 outbreak, all of our tours & transportation will be conducted with extensive use of PPE (physical protection equipment). The following measures will be implemented on our tours:

   • Clear plexiglass partitions to separate the guide/driver from rest of the vehicle*
   • Required use of face masks for both guide/driver and passengers
   • Face masks must be worn at all times throughout the tour.
     • To reduce environmental waste, we encourage customers to bring their own. If a customer does not have their own mask, we will provide one
   • Available hand sanitizer
     • All vehicles are equipped with medical grade hand sanitizer to be used throughout the course of the tour

   * installed in 15-passenger Ford Transits.

5. Safety Certified Drivers & Guides

   At Incredible Adventures, we don’t take safety lightly. Our guides and drivers are all professionally licensed Commercial Drivers with the Department of Transportation. Our guides also complete an extensive in-house safety training course prior to employment.

   In addition, all guides who plan to work for Incredible Adventures for the rest of the 2020 year must complete an in-house Health & Safety Protocol Training to cover topics including how to properly don PPE, how to properly disinfect vehicles and how to identify COVID-19 symptoms, to name a few.

 

March 20, 2020 signaled the first time we’ve shut our doors completely since we opened in 1993. It was difficult to part ways with what was to be an exciting spring season, but we know health and safety always comes first.

Since San Francisco’s shelter-in-place orders began, we’ve taken the opportunity to slow down, re-examine our mission and plan for future COVID-19 friendly tours. With the world opening back up, we are getting ready to take you with us too—always safely and sustainably.

Our tours will be opening up in phases which correspond to local guidelines and regulations. See below for current projected availability and dates. For more specific details, don’t hesitate to reach out.

NEW! Yosemite Gateway Tours.

With Yosemite National Park’s announcement of re-opening, we are ready to help you explore the park like a pro. As of this month, all visitors to the park will require a day permit. Can’t get your hands on one? Or would you rather not drive around the enormous & mountainous park? Leave it to us!

See our four new tour options below:

Yosemite Valley Orientation Tour
Best of Yosemite Tour
Yosemite High Country Tour
Sunset & Champagne Tour

Want more information on the new Yosemite regulations? Check out our blog post – Everything You Need to Know About Visiting Yosemite National Park in 2020.

 

Yosemite Hotel Rooms

Yosemite National Park and its hotel accommodations have begun re-opening. With reduced hotel capacity due to COVID-19, you might still be able to snag a room from us even though they are sold out directly from the park. See our current hotel offerings here and contact us for the most up-to-date information.

 

Day tours from San Francisco to Yosemite

Daily departures to Yosemite National Park from San Francisco. Yosemite National Park Entry included. Departures offered daily.

Already heading to the park? Meet us in El Portal, CA, and sign up for one of our Gateway Tours!

Half-day tours to Muir Woods

As Muir Woods National Monument re-opens, join us for our popular half-day tour to walk in the woods followed by a seaside stroll.

 

Private Tours & Charters

Sometimes you’d rather not share. That’s okay!

Whether you’re planning a family reunion, girls’ weekend or just don’t want the hassle of driving, we have you covered. Contact us to arrange private tours and/or transportation for you and your group. We can arrange anything from one day to one month, with vehicle options to fit your needs.

For more information or to submit an inquiry, see our Charter page here.

Tours to Wine Country

Wineries are opening and getting ready for socially distanced wine tastings. So are we! Join us just in time for some summertime sippin’, or visit with us this fall or winter!

We will be here to take you wine tasting all year long.

Camping Tours

We’re bummed to have missed most of the camping season, but you can still fit in a camping tour with us this 2020 in both Yosemite or in Lake Tahoe. We will be ready and excited to take you to the great outdoors this late-summer and fall. Hey, that’s typically when the weather is better anyway!

We’ve reduced some departures and made changes to help keep you healthy. Contact us for exact availability and for more details.

 

Hotel Tours

Join us on one of our most popular short-break hotel tours this fall. With overnights in Yosemite, Monterey Bay & across the Sierras, we can’t wait to show you the best of California paired with a comfy night’s sleep.

Our popular 4-day Best of the Sierras Tour will be an exception with its first departure of 2020 on August 11th, 2020. There are still a few spaces left, so don’t wait to book! Call us to reserve your spot and we will waive the 6% booking fee.

 

Tours from Las Vegas & Seattle

We offer a plethora of attractions and small-group experiences on our website. To find out the operating details of any other tour, please contact us.

 

Alcatraz Packages

Alcatraz Island just announced plans to re-open on August 15, 2020. Although tickets are not yet available online, with a reduced capacity they are sure to sell out quickly. Check back with us for updates on our packages and to snag your ticket!

We hope you’ll join us soon!

For inquiries, call us at (800) 777-8464 or email us, info@incadventures.com