Our Policy

The choice to travel with us is an important one. At Incredible Adventures, we pride ourselves on providing a safe and eco-friendly way to connect with nature and local communities. With the outbreak of Coronavirus (COVID-19), we’ve added even more health & safety protocols to protect you and your loved ones when you travel with us. We also understand that this is an ever-changing situation with different regulations across multiple regions. We remain committed to closely monitoring the situation and will adjust at-will to meet the expectations of our customers and government regulations.

What You Can Expect While Traveling With Us:

All Incredible Adventures operated tours & transportation will follow the below guidelines:

1. Daily Vehicle Sanitization

   Our vehicles will be sanitized and disinfected daily in order to significantly reduce the spread of bacteria and viruses, including COVID-19. While our vehicles have always been cleaned at the end of each tour, we have implemented additional disinfectant technology in response to the pandemic. This ensures that our guides, drivers and customers stay safe while exceeding the requirements set by the CDC. This includes:

   • Daily sanitization & disinfection of all surfaces within the vehicle
   • Additional disinfection of high-touch surfaces during the tour. (i.e. doorknobs, handles
   • The use of EPA registered Earth-friendly disinfectants that are free of toxic byproducts so you can breathe easy.

2. Social Distancing & Small Groups

   We pride ourselves on minimizing our local & environmental impact with the use of small groups. On most tours, the group size will not surpass 13 passengers. On our Muir Woods & Sausalito Half-Day and Yosemite Day Tour the group will not surpass 23 passengers.

   In addition, our guides will give a briefing to the entire group regarding our mandatory policies while on tour with us. These topics include:

   • Social distancing (6+ feet of separation) at all times outside the vehicle
   • Use of face mask throughout the duration of the tour
   • Avoid touching eyes, nose, mouth or face
   • Reminding groups to wash their hands at rest stops
   • Encouraging the use of hand sanitizer when needed

3. Proactive Temperature Checks

   Passengers traveling with Incredible Adventures will be subject to a pre-boarding temperature check, to ensure the safety and well being of our employees and clients alike. Passengers who record a temperature of 100.4 ℉ or higher will not be permitted to travel with the tour group, and will be subject to our standard cancellation policy. In addition, anyone traveling with that person (friends, family) who may have had close contact or exposure will also be denied travel with Incredible Adventures.

   • Per the CDC, “any temperature 100.4 ℉ or greater is considered a fever.”
   • Reduced risk of exposure within the vehicle

4. Physical Protective Barriers

   During the COVID-19 outbreak, all of our tours & transportation will be conducted with extensive use of PPE (physical protection equipment). The following measures will be implemented on our tours:

   • Clear plexiglass partitions to separate the guide/driver from the rest of the vehicle*
   • Required use of face masks for both guide/driver and passengers
   • Face masks must be worn at all times throughout the tour.
     • To reduce environmental waste, we encourage customers to bring their own. If a customer does not have their own mask, we will provide one
   • Available hand sanitizer
     • All vehicles are equipped with medical grade hand sanitizer to be used throughout the course of the tour

   * installed in 15-passenger Ford Transits.

5. Safety Certified Drivers & Guides

   At Incredible Adventures, we don’t take safety lightly. Our guides and drivers are all professionally licensed Commercial Drivers with the Department of Transportation. Our guides also complete an extensive in-house safety training course prior to employment.

   In addition, all guides who plan to work for Incredible Adventures for the rest of the 2020 year must complete an in-house Health & Safety Protocol Training to cover topics including how to properly don PPE, how to properly disinfect vehicles and how to identify COVID-19 symptoms, to name a few.